Privacy Policy – ZAC Trades
This Privacy Policy describes how ZAC Trades collects, uses, and shares personal information from users (“you” or “your”) of our trading education community and website at zac-trades.com. By accessing or using ZAC Trades, you acknowledge and agree to the terms of this Privacy Policy.
Information We Collect
Information you provide: name, email address, username, password, and any other information you voluntarily submit (e.g., support messages, form entries, feedback, trade journal submissions during coaching).
Transactional data: subscription tier, payment status, and related billing identifiers processed via our payment partners; sensitive payment details (full card numbers) are handled by the payment processor, not stored by ZAC Trades.
Usage data: device and browser information, operating system, IP address, session timestamps, pages viewed, referral source, and interaction with features (e.g., live sessions, replays, downloads).
Communications: emails and messages sent to contact@zac-trades.com, help requests, and participation in Q&A/live chat features.
Community inputs: content voluntarily shared in live sessions or community spaces (e.g., charts, notes, questions), which may be recorded for replay and educational purposes.
How We Use Your Information
Service delivery: provide, operate, and maintain the website, live sessions, replays, community features, and educational resources.
Account and support: create and manage accounts, authenticate access, provide customer support, and send essential service communications.
Personalization and improvement: personalize content, recommend resources, improve features, perform analytics and quality assurance.
Safety and compliance: detect and prevent abuse or violations of our terms, enforce community rules, and comply with legal obligations.
Administrative notices: inform about changes to features, pricing, policies, or scheduled maintenance.
How We Share Your Information
Service providers: with trusted vendors who support hosting, email delivery, analytics, video conferencing/hosting for lives and replays, payments, and security.
With your direction: content you choose to share in group spaces may be visible to other members; recordings may be available as replays to eligible users.
Legal and protection: to comply with applicable law, lawful requests, or enforce our terms, or to protect our rights, property, users, or the public.
Business changes: in the event of a reorganization, merger, or transfer, information may be transferred consistent with this Policy.
Your Choices
Access and updates: request updates or corrections to your account details by contacting contact@zac-trades.com.
Communications: opt out of non-essential promotional emails using unsubscribe links; you will continue to receive essential transactional or service messages.
Community visibility: choose what to share in group sessions or spaces; request removal of your own posts where feasible, subject to community and archival rules.
Cookies and trackers: manage preferences through your browser settings and, where implemented, our cookie banner or preference center.
Data Security
We implement reasonable technical and organizational measures, including access controls, encryption in transit where applicable, hardened configurations, and periodic reviews.
No method of transmission or storage is completely secure; we cannot guarantee absolute security. Transmissions are made at your own risk, and prompt notification of any suspected account compromise is encouraged.
Children’s Privacy
ZAC Trades is not directed to individuals under 18, and we do not knowingly collect personal information from children. If you are under 18, do not provide personal information on ZAC Trades.
Data Retention
We retain personal information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and legal requirements.
International Transfers
Depending on the location of our service providers, data may be processed in other countries. Where required, appropriate safeguards are applied consistent with applicable law.
Recordings and Live Sessions
Live sessions may be recorded for educational replays accessible to eligible members. By participating with audio, video, or chat, you consent to such recording and internal use for service delivery, moderation, and quality improvement. Avoid sharing sensitive personal data during sessions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of ZAC Trades after changes indicates acceptance of the updated Policy.
Contact
For questions or concerns about this Privacy Policy or our privacy practices, contact: contact@zac-trades.com
Website: zac-trades.com